Refund policy

Returns, Refunds & Cancellations

Returns and exchanges

Our press-on nails are designed to be reusable with proper application, removal, and care. However, because they are personal-use items and we cannot verify whether returned nails have been worn, we do not accept returns or exchanges for change of mind, incorrect size selection, or customer-provided measurement errors. This does not affect our resolution of damaged, defective, or incorrect items.

Custom orders

All custom-size and custom-shape orders are final sale, subject to the cancellation window below and any rights provided by applicable law.

Please review our sizing and shape guides before ordering. Customers are responsible for selecting their size and shape and providing accurate measurements for both hands. If you are unsure, contact us before placing your order.

Damaged, incorrect, or defective items

Please inspect your order upon arrival. If an item arrives damaged, defective, or different from what you ordered, email hello@jellyclaws.com promptly with your order number, a description of the issue, and clear photos of the item and packaging.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund. Our final-sale policy does not exclude remedies for defective or incorrect goods or rights provided by applicable law.

Order cancellations and changes

You may cancel your order within 12 hours of purchase by emailing hello@jellyclaws.com with your order number.

After 12 hours, cancellation or change requests are subject to approval and may not be possible if production or shipping preparation has begun. Sending a request does not confirm that a cancellation or change has been accepted; please wait for our confirmation.

Approved refunds

Approved refunds will be returned to the original payment method. Your bank or payment provider may require additional time to post the refund.

Contact

For questions or help with an order, email hello@jellyclaws.com.